Now Hiring - Insurance Customer Service Agent in Lake Jackson, TX

Kristy Anders Farmers Insurance is Brazoria county's leading insurance company committed to providing top-notch services that meet the unique needs of our clients. Our mission is to provide insurance solutions that protect our clients' interests while delivering exceptional customer care. At Kristy Anders Farmers Insurance, we value integrity, honesty, and transparency in all aspects of our operations. Our competitive advantage is our commitment to innovative solutions and technologies that make our clients' experience seamless and stress-free.

We are looking for highly motivated and tech-savvy Service Agents to join our team. Our ideal candidate is detail-oriented, sales-oriented, and possesses excellent customer service skills. As a Service Agent at Kristy Anders Farmers Insurance, you will play a crucial role in overseeing our clients' insurance policies, responding to customer inquiries and complaints, and providing expert advice on our range of products and services.

Key responsibilities for this role include:

• Providing exceptional customer service to our clients in person, on the phone, or through email.
• Maintaining accurate and updated data in our databases and workflows.
• Handling customer complaints and inquiries in a professional and timely manner.
• Provide customer documentation to appropriate vendors.
• Bridge communication between customers and associated carriers/mortgage companies.
• Processing customer claims on accidents, windstorms, fires, etc.
• Making recommendations to clients on suitable insurance policies and products.
• Cross selling policies to existing customers and re-quoting claimed policies.

Qualifications:

• A high school diploma or its equivalent.
• Possession of a valid Property & Casualty (P&C) insurance license.
• Excellent interpersonal and communication skills.
• A proven track record of delivering exceptional customer service.
• Proficient knowledge of Slack, Google Workspace, Salesforce, Outlook.
• Sales or customer service experience is an added advantage.

At Kristy Anders Farmers Insurance, we believe in recognizing and rewarding the hard work of our Service Agents. In addition to a competitive salary, we also offer a comprehensive benefits package that includes:

• 401k plan with employer match.
• Paid Time Off (PTO).
• Mental Health Incentives.
• Competitive Bonuses and Commissions.

If you are looking to join a team of skilled professionals, take your career to the next level, and make a significant impact on our clients' lives, then Kristy Anders Farmers Insurance is the perfect match for you! To apply for this role, please submit your application, including your resume and cover letter, to our email address:[please apply online]. We look forward to hearing from you.

Job Types: Full-time, Part-time

Pay: $16.00 - $20.00 per hour

Benefits:

• 401(k)
• On-the-job training
• Paid time off
• Referral program

Experience level:

• 1 year
• No experience needed

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Ability to commute/relocate:

• Lake Jackson, TX 77566: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person